Terms of Service

1. Introduction and acceptance

These Terms of Service (the “Terms”) govern your access to and use of Careerforge's website, services, and browser extension (together, the “Service”). The Service is operated by C&M Solutions AB, trading as Careerforge (“Careerforge”, “we”, “us”, “our”).

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. The Service

Careerforge provides tools to help you manage and improve your job application process, including resume management, cover letter generation, job tracking, job matching, and AI-assisted career tools. Some features are automated and use artificial intelligence (see section 10).

3. Eligibility and accounts

• You must be at least 16 years old to use the Service.
• You agree to provide accurate account information and keep it up to date.
• You are responsible for keeping your login credentials secure and for all activity under your account.
• One account per person. Do not share your account.
• Notify us at support@careerforge.se if you suspect unauthorised use of your account.

4. Plans, billing, and payment

The Service currently offers free features. Paid subscription plans may be offered. Where paid plans are available:

• Prices are shown before purchase and include applicable VAT.
• The price of a paid plan consists of two components, each shown with its own price at checkout and on your order confirmation: an access component (a service giving access to the paid features for the billing period) and an AI-token component (digital content: a set number of AI tokens delivered in full when each payment settles).
• AI tokens you do not use carry over to the next month. Each delivery of tokens is valid for 12 months from the day it is delivered, after which unused tokens from that delivery expire. Your token balance is capped at two times the monthly token amount; a delivery is reduced so the balance does not exceed the cap. Tokens are spent oldest first and are tied to the AI model tier they were purchased at. Tokens are personal, tied to your account, and cannot be transferred or redeemed for money.
• Payments are processed by our payment provider (Mollie). We do not store your full card details.
• Subscriptions renew automatically for the selected period until cancelled.
• You may cancel at any time from your account settings; cancellation takes effect at the end of the current billing period.
• Plans include fair-use limits on certain features, including AI assistance. The current limits are published on our pricing page, and the Service applies the limits published at the time of use.

5. Right of withdrawal (consumers)

If you are a consumer, you have a right under the Swedish Distance Contracts Act (lag (2005:59) om distansavtal och avtal utanför affärslokaler) to withdraw from a paid subscription within 14 days of purchase, without giving a reason. This applies each time a new subscription contract is concluded, including if you resubscribe after cancelling.

The two price components in section 4 are treated differently on withdrawal. For the access component: when you buy a paid plan, you will be asked to expressly consent to the Service starting immediately, during the 14-day withdrawal period. If you then withdraw, you receive a refund of the access component minus a deduction proportional to the time that has passed from the start of the subscription until you told us you were withdrawing. The deduction is based on time only, not on how much you have used the Service. If you do not withdraw within 14 days, the subscription continues as described in section 4.

For the AI-token component: the tokens are digital content that is delivered in full when your payment settles. At checkout you will be asked to expressly request that delivery and to acknowledge that you thereby lose the right of withdrawal for the token component (2 kap. 11 § 11 of the Distance Contracts Act). The token component is therefore not refunded if you withdraw, but the delivered tokens remain on your account under the validity rules in section 4.

To withdraw, use the “Withdraw from purchase” function in your billing settings, or contact us at support@careerforge.se. You may also use, but are not required to use, the standard withdrawal form provided by the Swedish Consumer Agency (Konsumentverket). We will confirm receipt of your withdrawal and pay the refund within 14 days, using the same payment method you used for the purchase.

Withdrawing repeatedly, for example by resubscribing and withdrawing again in order to make extensive use of the Service without paying for it, may lead us to decline future subscription purchases. This does not affect your statutory rights for a purchase already made.

6. Cancellation and refunds

You may cancel a paid plan at any time. Unless required by mandatory law or the right of withdrawal above, fees already paid for the current period are non-refundable, and you keep access until the end of that period.

7. Acceptable use

You agree not to:

• Use the Service for any unlawful or fraudulent purpose.
• Upload content that is illegal, infringing, or that you do not have the right to provide, including other people's personal data.
• Reverse engineer, scrape, or bulk-extract data from the Service, or bypass its rate limits or security measures.
• Use the Service to generate misleading or fraudulent job applications, or to misrepresent your qualifications.
• Interfere with, overload, or disrupt the Service or other users' use of it.

We may suspend or limit accounts that breach these rules or that generate abusive or excessive automated usage.

8. Your content and licence

You retain ownership of the content you provide, including your profile data, resumes, cover letters, uploaded documents, and notes (“Your Content”).

You grant us a non-exclusive, worldwide licence to host, store, process, and display Your Content solely to operate and provide the Service to you, including processing by the AI subprocessors described in our Privacy Policy. This licence ends when you delete the content or your account, except for backups and anonymised data as described in the Privacy Policy.

You are responsible for the accuracy and legality of Your Content and confirm you have the right to provide it.

9. Intellectual property

The Service, including its software, design, text, logos (including the Careerforge name and mark), and trademarks, is owned by us or our licensors and protected by law. We grant you a limited, non-exclusive, non-transferable licence to use the Service for your personal job-search purposes. You may use resumes and cover letters you create for your own job applications.

10. AI-generated content

The Service uses artificial intelligence (Google Gemini via Vertex AI) to generate and analyse resumes, cover letters, scores, job matches, and career insights.

AI output may be inaccurate, incomplete, outdated, or misleading. It is generated automatically, is not reviewed by a human, and does not constitute professional, legal, career, financial, or employment advice.

You are responsible for reviewing, verifying, and editing any AI-generated content before you use or rely on it, including before submitting it to an employer. We do not guarantee any outcome, including interviews, job offers, or employment. You use AI output at your own risk.

11. Third-party services

The Service relies on third-party providers (such as Google Cloud Platform, Supabase, Vercel, and Mollie) to operate. Their handling of personal data is described in our Privacy Policy. Job listings and external links may lead to third-party sites we do not control and are not responsible for.

12. Availability and changes to the Service

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. To the extent permitted by law, the Service is provided “as is” and “as available”. We may modify, suspend, or discontinue features at any time.

13. Disclaimers and limitation of liability

To the maximum extent permitted by law, our total aggregate liability to you for any claim arising out of or relating to the Service or these Terms is limited to the greater of (a) the total fees you paid to us in the three (3) months immediately before the event giving rise to the claim, or (b) 500 SEK.

To the extent permitted by law, we are not liable for indirect, incidental, or consequential damages, loss of profit, loss of opportunity, or loss of data.

Nothing in these Terms limits or excludes our liability for: (i) death or personal injury caused by our negligence; (ii) intent or gross negligence; (iii) fraud; or (iv) any liability that cannot be limited or excluded under mandatory Swedish law. Your statutory rights as a consumer are not affected.

14. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you materially breach these Terms or use the Service unlawfully. On termination, your right to use the Service ends; the handling of your data follows our Privacy Policy.

15. Changes to these Terms

We may update these Terms. We will notify you of material changes via the Service or by email. Your continued use after the changes take effect constitutes acceptance. The “last updated” date shows the current version.

16. Governing law and disputes

These Terms are governed by Swedish law.

If you are a consumer, you may refer a dispute to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN, www.arn.se) and use the EU Online Dispute Resolution platform (ec.europa.eu/consumers/odr). Disputes may otherwise be brought before the competent Swedish courts.

17. Contact

The Service is operated by:

C&M Solutions AB
Org. no. 559592-8564
Sickla Kanalgata 11, 120 67 Stockholm, Sweden
Trading as Careerforge

Questions about these Terms or support requests: support@careerforge.se.